No. 1 The human resource department ------- a survey on working environment. (A) have conducted (B) conducted (C) conducting (D) conduct No. 2 The manager was angry because most of the items which arrived yesterday ------- damaged. (A) is (B) has been (C) was (D) were No. 3 This report says that many of the customers are not satisfied ------- the quality of our service. (A) in (B) upon (C) for (D) with No. 4 There is great business potential in Internet start-ups these days, so ------- attracted many talented young people. (A) it could (B) they can (C) they have (D) it will No. 5 Mr. Wise made sure he ------- the job contract thoroughly before signing it. (A) reads (B) read (C) reading (D) will read No. 6 Nitro Spinning Company has used this machine, which needs to be ------- operated after an earthquake occurs, for more than 50 years. (A) manual (B) manually (C) manualize (D) manualized No. 7 The manager emphasized that we had to focus on understanding changing customer -------. (A) needing (B) needed (C) needy (D) needs No. 8 The public relations officer is expected ------- a statement regarding the incident caused by the product. (A) to speak (B) to make (C) to be (D) to wear No. 9 The manufacturer takes back any ------- items that are found in the shipment. (A) less (B) worse (C) missing (D) faulty No. 10 Gregory will have to work on weekends in order ------- the deadline. (A) to make (B) make (C) made (D) making