No. 1 If we ------- that the charge to your account was made in error, we will make the proper adjustment within 24 hours. (A) will find (B) find (C) found (D) had found No. 2 It is wrongly accused that the U.S. top universities have a ------- to accept more racial minorities. (A) tendency (B) tenderness (C) temper (D) tension No. 3 It was shocking news that Silverstone Corporation was fined for committing ------- and substantial violations of federal law. (A) serious (B) seriousness (C) seriously (D) serious-minded No. 4 The parliament will ------- landmark legislation that will allow people to rent their rooms, apartments, and houses to tourists. (A) passed (B) be passed (C) have been passed (D) pass No. 5 This warranty guarantees that the maker will, without charge, repair or ------- defective parts. (A) replaced (B) replacing (C) replace (D) replaces No. 6 Norah is an excellent assistant, ------- she gets lost easily. (A) and that (B) except that (C) so much that (D) such that No. 7 The apparel company has finally ------- its accessories in collaboration with a famous jewelry designer. (A) divided (B) debuted (C) duplicated (D) disciplined No. 8 The new staff who joined our team is very friendly and down-to- -------. (A) earth (B) floor (C) ground (D) town No. 9 The members worked ------- the holiday period because they wanted to finish the project with no delay. (A) by (B) out (C) at (D) through No. 10 The manager emphasized that we had to focus on understanding changing customer -------. (A) needing (B) needed (C) needy (D) needs