No. 1 This report says that many of the customers are not satisfied ------- the quality of our service. (A) in (B) upon (C) for (D) with No. 2 The shop clerk refused to ------- the customer's 100-dollar bill. (A) changing (B) changed (C) change (D) changes No. 3 The new website ------- are told to take this tutorial. (A) developers (B) investors (C) designer (D) maker No. 4 Cindy is out for lunch at the restaurant ------- the street. (A) ahead (B) over (C) across (D) beyond No. 5 In Finland, 92% of companies offer ------- schedules so that both men and women can be involved in childcare. (A) responsible (B) flexible (C) affordable (D) portable No. 6 The purpose of this meeting is to determine the terms and ------- of the contract. (A) conditions (B) outlines (C) outputs (D) penalties No. 7 Bill's idea of opening a new shop was not approved because the majority voted ------- it. (A) against (B) astride (C) amongst (D) around No. 8 White Apparel Co. is now rolling ------- an advertising campaign in Russia featuring well-known local models. (A) by (B) in (C) forward (D) out No. 9 We have to be careful about making a future plan because neither possibility can be ------- out. (A) leaned (B) ruled (C) lied (D) rolled No. 10 It's getting popular among university students to do volunteer ------- abroad over the summer break. (A) works (B) working (C) worker (D) work